Thank you for shopping with Accenova (Pvt) Ltd. Customer satisfaction is important to us, and we strive to provide a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we are here to assist you in accordance with the following Return & Refund Policy.

1. Returns Eligibility

a. Returns are accepted within 3 days from the date of delivery.

b. To qualify for a return, the product must:

  • Be unused and in original condition
  • Include original packaging, accessories, manuals, and seals
  • Show no signs of physical damage, misuse, or modification

c. Products returned without original packaging or with visible damage may not qualify for refunds or exchanges.

2. Refund Policy

a. Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

b. Approved refunds will be processed to the original payment method used during purchase.

c. Original delivery charges and shipping fees are non-refundable unless the return is due to an error caused by Accenova (Pvt) Ltd.

d. Depending on your bank or payment provider, refunds may take additional time to reflect in your account.

3. Exchanges

a. If you wish to exchange a product due to defects, incorrect item delivery, or compatibility concerns, please contact our support team within 2 days of receiving the order.

b. Exchange requests are subject to product availability and inspection approval.

c. Products damaged due to customer misuse or improper handling will not qualify for exchange.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used electronic accessories
  • Software or downloadable digital products
  • Clearance or promotional sale items
  • Customized or special-order products
  • Gift cards or vouchers
  • Products damaged due to misuse or improper installation

5. Damaged or Defective Products

a. If your order arrives damaged, defective, or incorrect, please contact us immediately with clear photos and order details.

b. Upon verification, we will arrange either:

  • A replacement product
  • Store credit
  • A refund, depending on product availability and customer preference

6. Return Shipping

a. Customers are responsible for return shipping costs unless the return is due to:

  • Wrong item delivered
  • Manufacturing defect
  • Damage caused during delivery

b. In approved cases caused by our error, Accenova (Pvt) Ltd may arrange or reimburse return shipping costs.

7. Processing Time

a. Returns, refunds, and exchanges are typically processed within 7 business days after receiving and inspecting the returned item.

b. Processing times may vary depending on payment providers, banks, or courier services.

8. Warranty Claims

a. Selected products sold by Accenova (Pvt) Ltd may include official brand warranty coverage.

b. Warranty claims are subject to the terms and conditions provided by the respective manufacturer or supplier.

c. Physical damage, liquid damage, unauthorized repairs, or misuse may void warranty eligibility.

9. Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team through the official contact information provided on our website.